Terms of Service

These Terms of Service govern your access to and use of CloudChef's website, online forms, product information, demos, content, tools, and other online materials that link to these Terms (collectively, the Site). CloudChef, we, us, and our mean CloudChef, Inc.; you and your mean the person or entity accessing or using the Site.

The Site is intended for business and commercial users evaluating kitchen automation. If you use the Site on behalf of a company or other organization, you represent that you are authorized to bind that organization to these Terms.

Robot deployments, pilots, subscriptions, leases, support plans, paid services, hardware purchases, and other commercial arrangements are not created by browsing the Site or submitting a form. Those arrangements must be governed by a signed written agreement with CloudChef. If a separate written agreement conflicts with these Terms, the separate written agreement controls for that commercial arrangement.

Subject to these Terms, CloudChef grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Site for your internal business evaluation of CloudChef products and services.

You are responsible for ensuring that anyone who accesses the Site through your systems or on your behalf complies with these Terms. You agree to provide accurate, current, and complete information when you submit a form, request a demo, contact us, or otherwise communicate with CloudChef through the Site.

When you submit contact information, demo requests, kitchen requirements, labor spend information, or other materials through the Site, you authorize CloudChef to use that information to respond to you, evaluate your request, improve our products and services, and communicate with you about CloudChef.

You retain ownership of materials you submit, but you grant CloudChef a non-exclusive, worldwide, royalty-free license to host, store, reproduce, use, and process those materials for the purposes described above.

You agree that CloudChef may contact you using the email address, phone number, or other contact details you provide, including for product, demo, sales, support, and marketing communications. You can opt out of marketing communications by following the instructions in the message or by contacting us at hello@cloudchef.ai.

CloudChef handles information submitted through the Site according to any privacy notice or privacy policy that we post or provide with the relevant form or interaction. By using the Site, you acknowledge that internet transmissions may never be completely private or secure.

You may not violate applicable law, submit false or unlawful material, interfere with the Site, introduce malware, scrape or harvest Site content, reverse engineer any CloudChef software or materials, remove proprietary notices, impersonate others, misuse forms or communication channels, or use the Site or CloudChef materials to develop, train, benchmark, or improve a competing product or service without CloudChef's written permission.

The Site may describe CloudChef robots, culinary intelligence, capabilities, hourly rates, form factors, integrations, deployment approaches, safety features, and expected workflows. That information is provided for general informational and evaluation purposes only. It is not a binding offer, guarantee, specification, service level, safety certification, or professional advice unless expressly included in a signed written agreement with CloudChef.

Any rates, starting prices, payload descriptions, capability examples, deployment timelines, and return-on-investment statements shown on the Site are subject to change and may depend on your kitchen layout, recipes, equipment, staffing model, volume, local requirements, site readiness, and the written terms of your CloudChef agreement.

Commercial kitchen automation can involve food-safety, worker-safety, sanitation, allergen, equipment, facilities, and operational risks. You remain responsible for your kitchen operations, including compliance with applicable laws, codes, permits, inspections, safety procedures, food handling rules, sanitation rules, employee training, supervision, and use of compatible equipment and workflows.

The Site and its content, design, text, graphics, images, videos, product names, software, data, documentation, logos, trademarks, trade dress, and other materials are owned by CloudChef or its licensors and are protected by intellectual property laws. Except for the limited use right granted in these Terms, CloudChef and its licensors reserve all rights in and to the Site and CloudChef materials.

CloudChef, the CloudChef logo, product names, service names, designs, and slogans are trademarks or service marks of CloudChef or its affiliates. Other names, logos, product names, and service names appearing on the Site are the property of their respective owners.

If you provide feedback, suggestions, ideas, requests, or recommendations about the Site, CloudChef products, robot workflows, recipes, deployments, or services, you agree that CloudChef may use, disclose, reproduce, license, distribute, and commercialize that feedback for any purpose without restriction or compensation to you.

The Site may contain links to third-party websites, services, analytics tools, embedded content, forms, scheduling tools, payment processors, or communications providers. CloudChef does not control and is not responsible for third-party materials, websites, services, policies, availability, security, or practices. Your use of third-party services may be subject to their own terms and policies.

Submitting a form, requesting a demo, viewing rates, or discussing a deployment does not create a paid subscription, lease, purchase, or service commitment. Any fees, taxes, billing cadence, cancellation rights, refunds, service levels, support obligations, hardware responsibilities, on-site requirements, installation terms, data processing terms, and other paid-service details will be set out in a separate written agreement with CloudChef.

THE SITE AND ALL SITE CONTENT ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDCHEF AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, PARTNERS, SUPPLIERS, AND LICENSORS DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, AND SECURITY.

CLOUDCHEF DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, CURRENT, COMPLETE, OR COMPATIBLE WITH ANY PARTICULAR DEVICE, BROWSER, SYSTEM, KITCHEN, EQUIPMENT, PROCESS, OR REQUIREMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM CLOUDCHEF OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OR IN A SIGNED WRITTEN AGREEMENT.

Some jurisdictions do not allow certain disclaimers, so some of the above disclaimers may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDCHEF AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, PARTNERS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES; LOST PROFITS; LOST REVENUE; LOSS OF DATA; BUSINESS INTERRUPTION; PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; OR OTHER DAMAGES ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, WARRANTY, OR ANY OTHER THEORY, EVEN IF CLOUDCHEF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDCHEF'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU PAID CLOUDCHEF, IF ANY, FOR USE OF THE SITE IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

You agree to defend, indemnify, and hold harmless CloudChef and its affiliates, officers, directors, employees, agents, representatives, partners, suppliers, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your use or misuse of the Site, your violation of these Terms, your violation of any law or third-party right, materials you submit to CloudChef, or your negligence or willful misconduct.

PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND HAVE A JURY HEAR YOUR CLAIMS.

Before initiating a formal dispute, you and CloudChef agree to make a good faith effort to resolve any dispute, claim, or controversy arising out of or relating to the Site or these Terms by contacting the other party and allowing 30 days for response.

After that informal process, any remaining dispute, claim, or controversy arising out of or relating to the Site or these Terms will be resolved by final and binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures, using the English language, before a single arbitrator. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

The following disputes are excluded from arbitration: claims that qualify for small claims court, claims seeking only injunctive or other equitable relief, and intellectual property claims. Either party may bring those excluded claims in a court of proper jurisdiction.

YOU AND CLOUDCHEF AGREE THAT ANY PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, MULTIPLE-PLAINTIFF, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. YOU AND CLOUDCHEF WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN A CLASS ACTION, CLASS ARBITRATION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION.

You may opt out of the arbitration provisions in this section by sending written notice to hello@cloudchef.ai within 30 days after you first accept these Terms. If you opt out, CloudChef also will not be bound by the arbitration provisions. The class action waiver will continue to apply to the fullest extent permitted by law.

If you believe that material on the Site infringes your copyright, you may send a notice under the Digital Millennium Copyright Act to hello@cloudchef.ai. Your notice should include identification of the copyrighted work claimed to be infringed, identification of the allegedly infringing material and where it appears on the Site, your contact information, a statement that you have a good faith belief that the disputed use is not authorized, and a statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act for the copyright owner.

CloudChef may update these Terms from time to time by posting a revised version on the Site and updating the Last updated date. Your continued use of the Site after updated Terms become effective means you accept the updated Terms.

CloudChef may suspend, restrict, or terminate your access to the Site at any time, with or without notice, if we believe you violated these Terms, if required by law, or for any other reason. Sections that by their nature should survive termination will survive.

CloudChef will not be liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, labor disturbances, internet or power failures, war, terrorism, civil unrest, government action, epidemics, pandemics, supply shortages, or other similar events.

You agree to comply with applicable export control, sanctions, and trade laws. You may not access or use the Site if you are located in an embargoed country or are on a prohibited or restricted party list.

These Terms are governed by the laws of the State of California, without regard to conflict of law rules. Subject to the arbitration section above, the state and federal courts located in San Francisco, California will have exclusive jurisdiction over disputes arising out of or relating to the Site or these Terms.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. You may not assign these Terms without CloudChef's prior written consent. CloudChef may assign these Terms. A waiver of one breach is not a waiver of any other breach. Section headings are for convenience only.

You may contact CloudChef about the Site or these Terms at hello@cloudchef.ai.